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What Our Customers Have to Say

testimonial
To whom it may concern:

This is a letter of recommendation for Russ Pritchard and the Audio Warehouse.

As my wife and I were having our house constructed on Kiawah Island (completed August 1999), we decided to include a theater and complete audio system. We solicited recommendations and bids from appropriate parties and decided to assign the project to the Audio Warehouse. We believed they could deliver the best value on a timely, responsible basis.

Looking back over the two and one-half years since the project was completed, I can make the following observations:

-The quality of the system is excellent. We constantly receive compliments from visitors. And, more importantly, we have enjoyed the system immensely.

-The price was right and as promised. My definition of value is the best quality at the fairest price. We have a high value A/V system.

-The Audio Warehouse staff has demonstrated excellent following-up service. They are always available to answer questions and operating advice in a very timely manner.

-We have decided to occasionally upgrade and expand our system and have been very impressed with the innovation and creativity of the Audio Warehouse people.

I was Chairman and CEO on one of the world's largest service companies, Saatchi and Saatchi. I believe I have a deep appreciation for the demands placed on any service-oriented company. In my experience, the Audio Warehouse provides the highest level of customer service.

My wife and I are happy, satisfied customers. I would be glad to answer questions or amplify on the above.


Sincerely yours,
Ed W.
To whom it may concern:

My home on Kiawah was built two years ago by Solaris Properties. All of the electronic and stereo systems were set up and supervised by Audio Warehouse personnel. They made helpful suggestions and saw to it that we were pleased with the final results. Since the completion of my home, Audio Warehouse has been here many times to answer any questions or repair any problems that we have. I have very little knowledge or expertise with anything electronic and Audio Warehouse has helped me immensely. No matter how small or "stupid" my concerns have been, Audio Warehouse has willingly listened and solved the problem. You have always returned my calls promptly and cheerfully, at any hour of the day or night.

I would heartily recommend Audio Warehouse for any project, large or small.


Sincerely,
Mrs. K.W.
Kiawah Island, South Carolina
Dear Mr. Pritchard:

I am writing this letter to let you know how much my wife and I enjoy working with Arnold Reyes. Arnold is helping us refine our system to get exactly what we want. It is obvious that he enjoys his work and knows the audio world well. Quite simply, we could not get where we want to go with our system without Arnold.

We are sure you already know how good Arnold is at what he does. We simply thought you should hear it from us audio neophytes. We do not know a lot about the audio world, but we do know and recognize quality - an attribute both Audio Warehouse and Arnold exemplify.


Sincerely,
Edgar E.
Dear Mr. Arnold Reyes:

I just wanted to write you a short note to thank you for all of your help regarding our audio and video needs for our new beach condominium at Kiawah

We have been completely satisfied dealing with you and Audio Warehouse throughout the entire process. Beginning with the initial stages, you helped us determine which systems would be most appropriate to meet our needs. You were very patient with Woodie and me, especially given the fact that we were not knowledgeable about the audio and video equipment. The installation was completed in a professional, clean and timely manner. The service you have provided since installation has been outstanding. We have appreciated your willingness to answer our questions and to tweak the systems so that they operate optimally.

If we hear of anyone who needs audio and video services, please know that we will strongly suggest they talk to you. Thanks again for your assistance.

Sincerely,
Shep R.
Subject: Thank you

An enjoyable Memorial Day Weekend!

Virginia, the girls and I are just back from a long weekend in Kiawah - and wanted to send this group a note of sincere thanks for all of the creative energy and sweat equity each of you contributed in creating such a wonderful setting for our family.

It took us 7 months, but this was really our first opportunity we had as a family to enjoy the house - with great weather (and no guests)! As we finally had an occasion to "nest" in the house with our girls, it gave us a profound appreciation for what a wonderful finished product you all have created - and one we hope to enjoy for many years to come.

As we reflect back on the journey of the last 24 months, it's also very clear to us how frequently we needed to lean on your collective and individual instincts - particularly when we were physically or mentally unable to engage during Virginia's surgeries and treatment Windows. We will be forever grateful for all of your patience, perseverance and guidance throughout the process.

With warmest regards,
S&V
Dear Sir:

It is not often that one is prompted to write a letter of thank you for a job well done. In December 2001, with the help of William Garza, I decided on speakers for my home, which were ordered and installed on Monday, January 21, 2002.

Throughout the process of presentation and decision making, I came to the conclusion that your staff of sales people and installers have truly added value to my life. William and the two installers were not only professionals, but also the creators of a new dimension of well being in my home.

Thanks for a job well done.


Sincerely,
Jim M.
To whom it may concern,

We just wanted to let you know how much we are enjoying our remodeled home. We are so glad that we invested in the RadioRA system. We knew that lighting was an important element in our remodel but really did not realize how much of a difference the right lighting system can make!

We love how easy and convenient the RadioRA system is! With a simple touch of a button on the keypad, we light whatever room we want, whatever "mood" we want. It's as simple as rolling out of bed and pressing a button, or pulling into your driveway and touching a button on your garage door opener.

We are cost conscious consumers and seriously thought about passing on the RadioRA system. We wanted nice lighting but thought that regular light switches with dimmers would give us the effect we wanted. We are happy to say that we decided to invest in the system and are glad that we did! It would have been very difficult or impossible to achieve the lighting goals that we envisioned for our new home without RadioRA.

Thank you again for your professional service and we look forward to having your staff serve our lighting needs in future endeavors.


Sincerely,
Jim and Lori
Dear Sir or Madam:

I am writing you to make you aware of the level of service that my wife and I have received from Derrick Easton. We have seldom in our life received such a high level of professional service as we have from Derrick during the installation and initial operation of the communications systems provided by the Audio Warehouse for our new home.

Derrick has impressed us with outstanding product knowledge and personal service. Not the least of his qualities is unwavering patience to explain and assist the two of us who are unskilled and uninformed about today's modern marvels of electronics. Throughout our experience with Audio Warehouse--design, installation, user orientation, and problem solving stages--he has always been there for us, seeming to go out of his way to ensure that the systems are working properly, that we know how to use them, that any problems are quickly fixed, and that we are satisfied. We have thoroughly enjoyed our relationship with Derrick and with Audio Warehouse, and we look forward to working with you again in the future. Count on us as a "satisfied customer."


Sincerely,
John P.W.
The people you have sent out here to get us "underway" have been a true pleasure to work with. John was amazing. I can't believe what he was able to accomplish in about an hour and still be able to answer all my rather confused questions. We appreciate all their efforts, and we are enjoying the fruits of their labors.

Tom B.
Dear Mr. Pritchard:

I wanted to drop you a note and tell you that you have a fantastic crew working for your company. I was more than pleased with the service, professionalism, and courtesy shown by Arnold Reyes, Dave Cook, Kenny Lumley and John Vinson. It is rare to find such exceptional and skilled individuals who know their work and perform it in such a professional way.

It was a pleasure working with your company and I look forward to having Audio Warehouse provide some additional work for me in the future.


Sincerely,
Frank W. A.

Setting the Bar for Support

Hey Russ!

Thank you so very much for taking care of this little snafu so expediently! I have always had such great confidence in you and your crew, and this situation was just a perfect example of the professionalism and care that I believed would be extended by you and your company. Anthony did a terrific job addressing and amending the task at hand, and as always, with such a pleasant nature.

I truly cannot say enough good things about the crew that you sent out to work on our home thus far. They are good men with a good work ethic. This is so easily evident by the great respect that they not only showed to me, the client, but to each other as they worked together as a "team" to insure quality performance of their job. Your crew of great guys are an absolute asset to representing your company, and truly difficult to find in this day and age! Kudos to you!

Again, I thank you for being so helpful, we are so very appreciative! Looking forward to the next phase of this project! In the meantime, be safe, happy & healthy!

All the very best,
TB
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